List of active policies
Section 1: Our Key Privacy Principles;
Section 2: Information That We May Collect;
Section 3: The Manner In Which Your Information Is Used;
Section 4: The Manner In Which Your Information May Be Disclosed;
Section 5: Security of Your Information;
Section 6: Jurisdictional Issues;
Section 7: Third Parties; and
Section 8: Miscellaneous (including our contact details).
Section 1: Our Key Privacy Principles
We are committed to upholding applicable industry standards when processing and protecting your information. These are our key data privacy principles:
(a) We shall use the information that you give to us, or that we otherwise collect about you, in a fair and consistent way and in ways that will enhance the Platform ;
(b) We shall always comply with applicable law and regulations when using information about you;
(c) We take information security very seriously. Although no system can be 100% secure, we will take reasonable measures to keep your information safe;
(d) Data about you is your Information, and we will treat it as such;
(e) We will always be open with you about how we use your information;
(f) We treat your information in the same way as we would expect our information to be treated.
Section 2: Information That We May Collect
We may collect and process the following types of information from you or third parties in connection with your use of our Platform:
(a) Personal User Information – this shall include, for example: (1) your name and contact data (such as your e-mail address, phone number, and billing and physical addresses); (2) your login information and password; (3) demographic data (such as your gender, date of birth, location, upzila name, district name and family status); (4) professional data (such as your profession, designation, years of experience) (5) educational data (such as your educational qualifications, degrees/ certifications, awarding bodies, institutions you attended and years of educational qualifications/ degrees/ certifications) (6) your communications with other users as well as administrators on the Platform; (7) any information you provide when you contact or communicate with us; (8) payment information; and (9) the location of your device through which you access our Platform.
(b) Non-Personal User Information - We may gather non-personal user information about your computer or device and how you use our Platform. This information is typically anonymous and the analytics that we share for this purpose will not identify you as an individual. The collection of this non-personal data is in order for us to learn more about your and our other users’ online behaviour so that we can improve the Platform and general marketing to provide a better experience of our brand and cater more to your and our other users’ needs.
You represent and warrant that all the Information you provide in relation to accessing and using the Platform is true, accurate, current and complete and you agree to maintain and promptly update such Information, as and when necessary, to keep it valid, current and updated. If we have reasonable grounds to suspect that such Information is untrue, inaccurate or incomplete, we have the right to suspend or terminate your access to the Platform.
We and/or our service providers may automatically collect certain Personal User Information from your device through which you access our Platform. This information includes, but is not limited to, your language preferences, your phone number or other unique device identifier, the IP address of your device, the manufacturer, model and operating system of your device, the name and version of features on our Platform that you are using, information regarding your browser and information that allows us to personalize your use of our Platform. We or our service providers may also collect information about how you interact within our Platform and any of our websites or applications to which our Platform links or third party websites/applications that link you to our Platform, such as how many times you use a specific feature of our Platform, the amount of time you spend using our Platform or how often you use our Platform, actions you take on our Platform and how you engage within our Platform.
Before you share any information with us about other people, you must make sure that you have their consent to do so. For the avoidance of doubt, we shall not be liable, in any manner whatsoever, for failure on your part to obtain such consent.
Section 3: The Manner In Which Your Information Is Used
In connection with providing you access to our Platform, we and our affiliates and service providers may use your Information for a number of purposes, including, but not limited to:
(a) verifying your identity, processing your payments and fulfilling your request/orders;
(b) communicating with you about our Platform or your use of our Platform, and sending you communications on behalf of your Platform ;
(c) ensuring quality customer service by providing you with customer support, responding to your requests or concerns, ensuring that our Platform functions properly for you and tailoring our Platform to meet your needs;
(d) facilitating the provision of e-learning services to you
(e) sending you push notifications (notifications may be enabled or disabled through your device or app settings depending on your device type);
(f) detecting, preventing, investigating and responding to fraud, intellectual property infringement, violations of our terms, or other misuse of our Platform
(g) sending Internet content and SMS and voice messages on general health as well as specialized health topics;
(h) enhancing the experience of Platform which may include analysis of your data and application of algorithms to provide assistance such as relevant recommendations, advice and new programmes;
(i) providing certain marketing communications or promotional materials relating to our Platform that may be of interest to you; and
(j) understanding how you interact within our Platform and any of our websites to which our Platform links or third party websites that link you to our Platform.
You acknowledge and accept that we may use your Information to improve the Platform which we provide you and this may include aggregating and/or anonymizing your data for analytical purposes.
We will only store and/or use your Information for as long as it is necessary to do so. Non-Personal User Information may be held for as long as it is necessary in order that we can monitor aggregated statistics about use of our Platform and exposure to our brand.
Section 4: The Manner In Which Your Information May Be Disclosed
(a) Individuals directly involved in upgrading, troubleshooting and operational development of the Platform;
(b) Individuals working on developing contents for the Platform
(c) Individuals dealing with messages/questions/queries/ complaints you send through our Platform;
(d) third parties as we believe necessary or appropriate to comply with applicable laws, regulations and our policies;
(e) third-party service providers that provide services such as the hosting of our Platform, data and usage analysis, IT services and infrastructure, customer service, e-mail delivery, auditing and other similar services ; and
(f) a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, liquidation or other disposition of all or any portion of our business, assets or stock to such third party.
Furthermore, we may anonymize or de-identify your Information and use or disclose that anonymized or de-identified information for any purpose including, but not limited to, aggregating anonymized information for the purposes of analyzing data, trends and patterns relating to the Platform. For the avoidance of doubt, we are not required to destroy or return to you any information that has been anonymized or in any way de-identified and such anonymized information may be shared with our affiliates or third party service providers.
Section 5: Security Of Your Information
Although no system can ever be 100% secure, we are committed to and take reasonable care in ensuring that your Information is secure. This includes physical security measures, as well as industry standard encryption, password controlled access and audit trails. In order to prevent unauthorized access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the personal information we collect online.
Where we have given you (or you have chosen) a password to access certain parts of the Platform, you must keep this password confidential. You should not share this password with anyone. You are responsible for what happens with your log in credentials.
Section 6: Jurisdictional Issues
Section 7: Third Parties
Section 8: Miscellaneous (including our contact details)
When using our Platform, you may choose not to provide us with certain information, but this may limit the features you are able to use. You may also choose to opt out of receiving certain communications (e.g., newsletters, promotions) by contacting us through phone, email or other channels. Please note that even if you opt out, we may still send you Platform-related communications.
If you have any security concerns or requests regarding our Platform or any complaints or grievances, or if you wish to ask us any questions about the information which we hold about you or wish us to correct or delete such information, please use the contact information below.
Attention, Disha E-Learning Platform
Digital Healthcare Solutions
House 257, Road-1,
Bashundhara Residential Area,